Inactive account for weeks now

I am lodging a serious complaint against for failing to resolve my account issue despite full compliance on my side.

My account was made inactive due to FICA requirements. I submitted all the requested documents weeks ago, yet to this day, my account remains inactive with no clear feedback or resolution.

As a result, I currently have no access to my funds, which is causing significant financial hardship. I depend on this account for my daily living expenses, and this delay is now affecting my ability to meet basic needs.

What is most concerning is the complete lack of urgency, communication, and accountability from Capitec. Each follow-up results in vague responses or no assistance at all.

This is unacceptable conduct from a financial institution that is entrusted with people’s money.

I demand the following as a matter of urgency:

- Immediate reactivation of my account - Immediate access to my funds - A clear explanation for the delay - A guaranteed timeframe for full resolution

If this matter is not resolved immediately, I will escalate it further to the relevant regulatory authorities, including the banking ombudsman.

Capitec must take responsibility for the distress and financial strain this situation has caused.

I expect urgent intervention and resolution.