MM
MATODZI M

1 reviews | Active since Apr 2015

23 Jun 2019, 10:45

Inaccurate credit updates

I have a loan with capitec and for two months i didn't have sufficient funds in my fnb account however i had enough in my Capitec savings account which capitec successfully debit me on the first instead of the last day of the month. Why have i been listed as if i paid late whereas it was paid just a day late??? Please clear your updates on my credit profile its nonsense. Id understand if i went more days without paying....

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 Jun 2019, 10:24
Official
I acknowledge your posting, and have referred it to Bulelani for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank
Capitec Bank
Capitec Bank's reply08 Jul 2019, 07:59
Official
Good day

As discussed telephonically, I have advise accordingly.

Kind regards
Complaint Management
Capitec Bank