LL
Laurant L

1 reviews | Active since Jun 2018

06 Aug 2020, 22:02

Inaccurate credit data!!!

I recently checked my credit record with kudough across all 4 major credit bureau's. I have a capitec credit card which I always make sure is up to date however upon reviewing my credit card data ,only transunion has my most recent up to date info.Experian and xds has last received a update on my credit card in March!!!compuscan last received a update in June. This is deeply and very disappointing as loyal customer of Capitec bank as this is affecting my credit score.capitec is really pathetic in the way they are handling my credit data and I need my data to be updated with all credit bureau's with my most recent information!if this is going to be sorted out I will go to the ombudsman!

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Aug 2020, 09:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply19 Aug 2020, 12:01
Official
Good day Laurant L

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank