***** in my bank account

I am extremely disappointed with the service I received from Capitec regarding an unauthorized debit order from a company called "SS-Diversity" for R386. This debit order began appearing on my account in February. However, when I requested the authorization details, a consultant informed me it was supposedly authorized in October. I have no record of this and never signed any such agreement. More frustratingly, Capitec has informed me that they cannot stop or dispute this debit order on their end and that I must contact the third party myself. As my banking service provider, I expect Capitec to protect my funds from unauthorized mandates. Being told that the bank "cannot" stop a debit order on its own platform is unacceptable, especially when I am reporting it as *****ulent. And mind you, this is not the first unauthorized debit order experienced