In-Competant Staff

In Jan, debit order went of my account on the 22/01 even after the fact that I get paid on the 25/01.Apparently,Capitec has insight that Samsung pays their staff on the 22nd.I emailed the sales consultant that completed my loan and she said mail her a bank statement. Today the 24th,my account was debited and I called and spoke to the above person who stated that Samsung paid staff on the 24th.They asked me to email proof that I was not paid. Why cant my debit order date not be changed to the 26th of every month, If I didn't have money in my account, this would have been a RDD debit and the credit bureaux would have been updated that im a slow payer, The person I spoke to couldn't even give me the email address to escalate my query to and stated that her Manager was in a meeting and she mailed them to pls come out and give her the email address to escalate my matter to. My account number is ***