MR
Mulalo R

1 reviews | Active since Aug 2023

20 Feb 2024, 05:12

Improve security

Great bank simple and low charges tries by all means to protect their customers from ***** and ****s. The only problem is the people who try to take advantage of it's customers. Vendors having been going through a lot lately due to people who purchase things from us and offered to pay through Capitec. Only to contact Capitec to reverse the funds after they received their goods. I've been a victim and now I have funds that are dwelling on balance on my flexible account for 3 months. I'm tired I just want Capitec to remove them if I can't access them. Kindly remove the funds on my account I've made peace with the loss and I'm done selling on social media if will always be a victim of this try look into the matter before taking decisions. That's my advice because I'm not the only one who've been through this. We see you upgrading security in order to save us but you can do more.

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Feb 2024, 08:45
Official
Good day Mulalo  

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 
Capitec Bank