Impossible to get hold of

What a mission to get to speak to anybody at Capitec, in my case to get confirmation of a winning Lotto ticket bought on their app. Their customer care is down, trying their Whatsapp bot is a true nightmare and the agents on GB messenger refer you straight back to Ithuba, who cannot assist as the ticket was purchased on the Capitec app. No use trying to tell the agent this, they simply cut you off. I guess you get what you pay for. Time to change banks, a few bucks more for proper service is well worth it, it would seem.