Impatient and Impolite Consultant from Capitec bank

I went to Capitec Gandhi Square near Rennaisence building for help with making payment from the banking App. After I went inside the bank the lady who was at the front desk rushed to the door to close it, I realised that the bank was closing. I explained to her that I am trying to make an urgent payment through the App and I have never used it. She impolitely said you must add a beneficiary.I asked how she said either either with a phone number or account number. She was not even looking at me and I realised that she does not have time for me probable because she is about to knock off. I fiddled with the App and she left me there and walked out her colleague who was knocking off. She came back chicky seeing that I was not done, she was not even wearing a name tag and I had to ask for her name. She said she is Noma and I said but Noma is not a full name, She said she is Nomasonto.I again had to ask for a surname and she said she is Nhlapho. I am not sure if she me her correct names. I asked to see the manager and she said she has already left.She was so rude I will never ask for help from her again. I would rather wait for another consultant to finish rather than asking for help from this lady.I have found Capitec consultants to be so professional and they always go out of their way to assist but today it was the opposite. I would appreciate if her Manager can have a couching/ counselling session with her on how to be patient with customers. She needs to take off the hat of arrogance that she is wearing and be humble. We go to the bank because we need their assistance and she must not see us as disturbance.