RS
Refilwe S
1 reviews | Active since Jun 2020
22 Jan 2021, 14:21
IMMIDIATE PAYMENT
I made an immediate payment which iam being charged for @about 6am this morning till now the payment hasn't been received. Why are we being charged for delays?
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Replies (2)
Capitec Bank's replyOfficial
22 Jan 2021, 14:39 Good day Refilwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply22 Jan 2021, 14:39
Official
Good day Refilwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
RS
Refilwe S's updateReviewer Update
22 Jan 2021, 15:29why in the next business day? your service is pathetic why call it immediate payment if all your clients are complaining about it? why are we being charged for this? there's a reason we do immediate payments otherwise we would stick to your normal eft payments, there's no sense of urgency in this bank . you still failing to assist me even after i have called you still cannot tell me why is the payment delayed .I'm closing all my accounts with this bank
RS
Refilwe S's update22 Jan 2021, 15:29
Reviewer Update
why in the next business day? your service is pathetic why call it immediate payment if all your clients are complaining about it? why are we being charged for this? there's a reason we do immediate payments otherwise we would stick to your normal eft payments, there's no sense of urgency in this bank . you still failing to assist me even after i have called you still cannot tell me why is the payment delayed .I'm closing all my accounts with this bank