SK
Sibongile K
1 reviews | Active since Dec 2017
21 Nov 2025, 05:47
Immediate Payments Not Immediate With Capitec - over 24 Hours
I made an immediate payment from my capitec account to my Standard Bank account on 19 November 2025 (Wednesday) at 17:57 , till now 21 November 2025 05:45 the payment has not reflected. I called Capitec over 10 times yesterday 20 November 2025, I was told they had issues with their payments on Wednesday but why is that my problem while I paid a fee for the payment to reflect immediately????
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Capitec Bank's replyOfficial
21 Nov 2025, 06:46Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply21 Nov 2025, 06:46
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
SK
Sibongile K's updateReviewer Update
21 Nov 2025, 06:50The query has been escalated yesterday, you telling me to wait for the next business day while I made an immediate payment ? Customer service?
SK
Sibongile K's update21 Nov 2025, 06:50
Reviewer Update
The query has been escalated yesterday, you telling me to wait for the next business day while I made an immediate payment ? Customer service?