Immediate Payment with Capitec

Capitec is really full of ****, I made an Accident immediate Payment to a wrong account. When I called Capitec to reverse the amount I'm told a lot of stories. I'm taking this to the Higher Authorities and the Ombudsman to report this act. Other Banks are able to assist but Capitec is not they tell us it's not possible to do it. R10000 is a lot of money to just tell someone you can't do anything about it. I want my money back NOW. I made several calls and told they will get back to me about it. That payment was made on the 25/03/2022 and today is 07/04/2022 no feedback from them and no one willing to assist. The Performance Coach called to tell me they can't do anything. I want my Money that's all. Then I will end my relationship with Capitec back.