Immediate payment still not reflecting.. terrible service

I made an immediate payment of R2700 from my capitec account to a company called Lulama n jaytee investment on the 23 September 2020 but to this day the company hasn't received the payment

I did call capitec to assist, the lady I spoke to promised to get back to me but I haven't recieved no call either any feedback to inform me of what their finding might be...

This is very disturbing as the company is demanding this payment be done asap.

Please assist