Immediate payment still not reflecting after 24hrs.

Hi my name is Marsha

I made a immediate payment my Capitec account to my daughters Nedbank account on the 25 August 2023. Few hours later I we to the petrol station with my daughters Nedbank card to withdraw cash and there was no money. We called Nedbank and they confirmed that no payment was received. I called Capitec and the agent said the payment was successful even thou i told her that my daughter never received the money. The agent logged an incident but still couldn't give me answers to where the money is. R7200 gone. Money I've work for a whole month and Capitec can't help. I'm so frustrated. Capitec is useless cause you can't get proper communication. What do I do now.