Immediate Payment Reversal Capitec

Yesterday I made payment on the banking app used wrong ABSA account number that I had previously made payments to in the Capitec banking app, I had mixed up the Recipients names and could not remember who that account belonged to, so today I tried reversing the payment and I was told by the call center agent Capitec does not do immediate payment reversals and that was that. This is disappointing because I think the agent could have at least provided further assistance by providing me with the details of the account owner that I sent the payment to, or opened a case if that was not possible at the time because I had made payment to the account before so now I just need the name of the account holder so as to negotiate with them if the bank cannot do that on my behalf, but now I am just stuck not sure what to do, and whether the issue can be resolved.