SZ
Sindi Z
1 reviews | Active since Mar 2020
31 Mar 2020, 23:05
Immediate payment reversal
I mistakenly made a payment of R7200 to a wrong account, and I phoned capitec 2minutes later to do a reversal. Guess what they say it can not be reversed because it was an immediate payment, but that is just a button without any explanation that any payments done via this button cannot be reversed. I need my money back R7200 is a lot of money for me. The other bank is willing to assist me but capitec should be the one doing the reversal . I want my money
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Replies (2)
Capitec Bank's replyOfficial
01 Apr 2020, 09:37I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Apr 2020, 09:37
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SZ
Sindi Z's updateReviewer Update
01 Apr 2020, 16:45I am still disappointed with the fact capitec personell said there's nothing they can do, but the money is still on that account I transferred to it was not withdrawn. I don't think my money is safe with capitec at all
SZ
Sindi Z's update01 Apr 2020, 16:45
Reviewer Update
I am still disappointed with the fact capitec personell said there's nothing they can do, but the money is still on that account I transferred to it was not withdrawn. I don't think my money is safe with capitec at all