BM
Bomy M
1 reviews | Active since Jul 2019
25 Jul 2019, 17:34
IMMEDIATE PAYMENT REVERSAL
Extremely disappointed with the service from Capitec Bank. I called the call center to reverse an immediate transfer and the agent told me it won’t be possible.
They didn’t even try to go an extra mile even after I have explain what let to me making an incorrect payment. So disappointed that the bank I trusted couldn’t even try for me!! Worst !!
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
26 Jul 2019, 10:43I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply26 Jul 2019, 10:43
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
BM
Bomy M's updateReviewer Update
29 Jul 2019, 13:04With more disappointment, NO ONE HAS CALLED ME AND I NEED MY MONEY REVERSED!! I will not bank with you anymore, no care for you clients at all.
BM
Bomy M's update29 Jul 2019, 13:04
Reviewer Update
With more disappointment, NO ONE HAS CALLED ME AND I NEED MY MONEY REVERSED!! I will not bank with you anymore, no care for you clients at all.
Capitec Bank's replyOfficial
29 Jul 2019, 15:12Good day
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
Best regards,
Capitec Bank's reply29 Jul 2019, 15:12
Official
Good day
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
Best regards,
BM
Bomy M's updateReviewer Update
29 Jul 2019, 15:30No one contacted me !!
BM
Bomy M's update29 Jul 2019, 15:30
Reviewer Update
No one contacted me !!
Capitec Bank's replyOfficial
19 Aug 2019, 15:23Good day
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
Best regards,
Capitec Bank's reply19 Aug 2019, 15:23
Official
Good day
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
We are trying to contact you to no avail. Kindly contact Complaint Management ***regarding your complaint. ***
Best regards,