IMMEDIATE PAYMENT REVERSAL

I am very disappointed in the response I got from the Capitec call centre. I made an immediate payment of R5000 into an estate agent's Nedbank bank account for a deposit on a rental property. We did not get the property and opted for a refund of our deposit with no luck from the agency. I contacted the capitec bank call centre and was told that an immediate payment cannot be reversed. I am very disappointed that i cannot reverse this as it is alot of money to me and not them.

I've been with capitec bank since the beginning but this is the petty answer i got from them. How do they expect a customer to reply when they say they can't assit them... why do I bank with you guys then, to loose money?