GS
Glynis S

1 reviews | Active since Mar 2018

20 Mar 2018, 15:42

Immediate payment reversal

I am very disappointed in the response i got from Capitec call centre. i Put an immediate payment R1000 into my daughters Std bank account by error instead of her Fnb Acct. I was told that with immediate payment it cannot be reversed. i am very disappointed that i cannot reverse this as i know that she is unable to draw this money even if she wanted to because she has not used it in years and she is in Zimbabwe.

So do i just write off my R1000? It is a sad state of affairs when we must just through money away when we are in need.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Mar 2018, 08:26
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank