Immediate Payment Option

Please not that this is now the second issue with Capitec bank... this time I did an immediate payment for R1000 and was charged R10 for the service. Then I did another payment of R1200 and was charged another R10 for the service. 2 hours later I call your customer care and they tell me that they are experiencing technical problems... if you are having problems why charge me R10 service fee??? And now I need to wait till tomorrow for this to be resolved.