BN
Bongi N
1 reviews | Active since Aug 2011
05 Oct 2022, 08:50
Immediate payment lost in limbo
Did an immediate payment on Sunday 2 October @4AM to my Nedbank account and till today it hasn't reflected. An incident ticket was logged ref ***9 and I was told I will get feedback within 48hours. It's now 63+ hours later and still no feedback.I've been calling the helpline everyday since Sunday to get feedback but I'm told there is none.I want my money back so we can part ways.
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Capitec Bank's replyOfficial
05 Oct 2022, 15:05Good day Bongi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply05 Oct 2022, 15:05
Official
Good day Bongi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank