Immediate payment error on Capitec Bank system

I made an immediate payment from Capitec to my other account and it still has not reflected in my other account. I am really disappointed in the urgency of the matter as every time I call Capitec I get different responses. I trust my money with the bank but when a transaction doesn’t go through the bank can not trace, reverse or assist in rectifying the error from there system. I really pray this gets resolved because it’s unsettling to know that the people who are supposed to assist me can’t even assist me even though I have entrusted them with my money💔