Immediate Payment Delay Again

On the 19th of March I made an immediate payment through my Capitec cellphone banking app and the funds only became available on the 23rd of March. I sent 2 emails to *** but received no response. Today (24/03/2021) again I made an immediate payment through the app at 13:04 and I'm still waiting for the funds to reflect (it's) now 16:02. I called the Client care centre earlier and spoke to Memelo (not sure about the spelling) and told her my concern as this has happened to me just last week. She said the delay on immediate payments is not more than 2 hours. She said she will escalate this for investigation and she will report back to me via text in 30 minutes...I'm still waiting.

It is really unfair for me to pay for a service and not get what I paid for. It is unacceptable.