I'm writing to request assistance with my capitec account, which has been blocked due to allegations of *****

I'm writing to request assistance with my capitec account, which has been blocked due to allegations of *****. I've been a loyal customer for [5 years] and believe this is an error. Can you please help me resolve this issue and unblock my account? I've tried submitting affidavit to show that my business is legit]. I'd appreciate your assistance in accessing my funds."