I'm very disappointed with Capitec funeral policy!!!😭😭😭💔

I took Capitec funeral policy saying they pay with in 24hrs. Now Mother inlaw passed away, went to the branch to submit my claim. Within 4 hrs they sent me a message saying ' its on assesment & will be finalised on the 24th of this months. Wich is 7 working days, wich is not the agreement. Went to the branch several times to try & explain my situation 'which is the funeral is in this weekend ' & i don't have any other funeral policy i took fron anywhere else. I requested the branch to call anyone who can listern to my problem, only to find out that no one actually can call the claims department ( they just take their time to process the claim regardless of whatever.) Just imagine the Makoti who can't contribute anything for her Mother inlaw although she took documents to claim, what a disgrace. I'm not saying they must not verify but the time frame they give is too long & its not what we agreed on. Everyone here now believe that i'm claiming millions although its just R10 000. This policy is my first & my last option, i don't have any thing else to contribute with.😭😭😭💔