NW
Nevelle W
1 reviews | Active since Nov 2010
16 Nov 2024, 11:53
I'm unable to buy prepaid electricity via app or internet banking
16.11.2024: I'm again (still) unable to buy prepaid electricity via app. Additionally, the app or internet banking doesn't want to add a beneficiary. It keep on saying there is an error.
08.11.2024: On this date I reported the same problem which you said on 12.11.2024 has been resolved. This is obviously not true.
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Replies (2)
Capitec Bank's replyOfficial
16 Nov 2024, 12:23Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply16 Nov 2024, 12:23
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
NW
Nevelle W's updateReviewer Update
23 Nov 2024, 16:02Despite your best efforts the problem persists. On the contrary, the problem is on your internet bank platform as well.
The lady who assists me just suddenly went quiet. And another representative said the app is working fine, which it isn't, I have proof which includes the lady (Bongi) who is apparantly investigating the problem.
Capitec Bank you are expressing a terrible sign of complacancy through multiple departments.
The lady who assists me just suddenly went quiet. And another representative said the app is working fine, which it isn't, I have proof which includes the lady (Bongi) who is apparantly investigating the problem.
Capitec Bank you are expressing a terrible sign of complacancy through multiple departments.
NW
Nevelle W's update23 Nov 2024, 16:02
Reviewer Update
Despite your best efforts the problem persists. On the contrary, the problem is on your internet bank platform as well.
The lady who assists me just suddenly went quiet. And another representative said the app is working fine, which it isn't, I have proof which includes the lady (Bongi) who is apparantly investigating the problem.
Capitec Bank you are expressing a terrible sign of complacancy through multiple departments.
The lady who assists me just suddenly went quiet. And another representative said the app is working fine, which it isn't, I have proof which includes the lady (Bongi) who is apparantly investigating the problem.
Capitec Bank you are expressing a terrible sign of complacancy through multiple departments.