I’m so disappointed with Capitec bank and consultant at Letsoho shopping centre

I’m so disappointed at Capitec Bank, someone called them told them she deposited money into my account and now she can’t reach me and then Capitec blocked my account without investigation or calling me , so I called them and they told me I need to do affidavit and bring them to the nearest branch so I went to Lestoho Shopping Centre in Katlehong I was helped by Sibongilr Ndlovu , she didn’t know anything kept on asking her colleague and she was so moody and the service I got there is very poor mind you I’ve been with capitec for 9 years . I had questions that needed to be answered and she was answering me with Attitude, she didn’t even stand up just like her colleagues stand up when you are called…. Capitec offers poor service and is the worst bank ever I was not helped at all I don’t know why I’m surprised because people have been warning me about capitec and it’s service