SN
Silungile N

1 reviews | Active since Jul 2024

29 Sept 2024, 13:11

I.m not happy how Capitec bank resolved my case of *****

Hi,herewith some feedback on my post from a few months back. You will recall,l was *****ed all of my money in my account whilst using the capitec banking app.l reported the case to Capitec the SAPS and eventually also the Ombusdsman.Capitec in the end could not help me in anyway. Their final response was ;it is my fault your fault, sorry about your lose we couldn't recover your money. So today l received feedback from SAPS Detective he says the person who stole my money is Nhlanhla Justn Msomi not Daniel 01 as Capitec,s bank statement says. Furthermore,the account was opened online in Durban with **** documents on 5 June ,6june they used that account to ***** my money.So it seems incorrect protocol was followed on Capitec,side. The SAPS Detective reckons there is enough evidence to sue Capitec bank,if there,s anyone out there that can help with advice.(lawyer) how to take this case further,l would really appreciate it. Thank you Lungi

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Sept 2024, 14:08
Official
Good day Silungile. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank