I’m closing my account.

Item: Capitec Bank
Rating: 1
Author: Anonymous S

I will be closing my account and reporting this bank to FSCA. I reported a *****ulent transaction from my account and CAPITEC HAS THE INDECENCY TO NOT CONTACT ME AND JUST SEND ME A MESSAGE THROUGH THE APP SAYING I APPROVED THIS TRANSACTION. Tell me, where is the proof I requested?

I am requesting the following proof as part of the investigation, which any proper ***** review should include:

3-D Secure / OTP logs – confirmation whether an OTP was triggered, including the number or email it was sent to. IP address and device logs – the IP address, device, and location from which my card was used. Merchant (Meta/Facebook) logs – the ad account ID, profile ID, timestamps of the card being added, and the billing information used. AVS/CVV verification results – to confirm whether the billing details matched mine. Any evidence that I personally authorised this transaction, as required by Visa/Mastercard rules.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

10 Nov 2025, 10:36

Good day, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Capitec Bank's reply10 Nov 2025, 10:36

Official

Anonymous S's updateReviewer Update

10 Nov 2025, 10:41

That’s what you said last time but nobody contacted me yet you say you “investigated” and you said I authorised this transaction but you won’t give me proof?

Anonymous S's update10 Nov 2025, 10:41

Reviewer Update

That’s what you said last time but nobody contacted me yet you say you “investigated” and you said I authorised this transaction but you won’t give me proof?