Im changing banks with my family and all of my fri

My account has been placed on hold, the consultants including the manager on duty were not willing to assist. We went back numerous times. The last time we went was just before 14:00 with my husband's tv licence. It has a spelling mistake of 1 initial.... everything else is correct on the tv licence account. Even his Id number is on the tv licence account but still they refused to assist us. And thats the only proof of res we have right now. The attitude of the consultants just put me off.