I'm being undermined, discriminated because it's a small transaction of R25, how can I trust them with bigger things when they cant take care of R25, that's insensitive and inconsiderate, when I bought the artime at that moment it was an emergency and eve

Yesterday I bought R25 airtime through my app and that Vodacom airtime for *** was never credited, subsequently I went to your branch at Mall of the South to query, I was client number 31 and I was told they can only help me after 24hrs, until now that airtime has not been credited yet, strange that I bought another airtime of R12 this morning but it was credited.

The teller gave me this number ***to call Vodacom, in fact that's ridiculous how can I be given a number that will charge me airtime to query a mere R25 airtime what if the call is not even resolved in less than R25 airtime.