I'm angry

Dear Santie Louise Botha.

On the 8th of December I transferred money to someone using their cellphone number with my Capitec app. The receipt received an sms notifying them of the money. Unfortunately I didn't ask the receipt if they have a capitec account because it was not the first time sending them money but it had been a while I assumed they were using their number for the capitec account but they weren't and I saw that the account belonged to a Miss Abrahams I assumed it was the receipts partner because I was in contact with a Miss and I don't know her surname. Nontheless, the receipt does not have a capitec account although their number is registered but under someone else's name. Apparently MTN South Africa regenerated the number it was previously used by someone else now currently used by the receipt therefore the money is lying in the other person's account. A Capitec consultant informed that the beneficiary's account is dormant meaning that it is inactive. So I requested Capitec to reverse the funds back into my account, apparently that is impossible without the consent of the beneficiary. If this was any other bank I believe this would have been sorted with no hussels but Capitec and drama are one of the same. I'm so ****ed off and I believe Capitec is really unnecessary because what if this person is dead!