I'm an angry client

Capitec Bank is disgusting me. They closed my account few years back with my money. When I went to the bank they told me my account was a beneficiary of *****. I have been going up and down to the bank they gave me forensics email I have been communicating with them. Until Friday they said my account is active. I went to the bank but they didn't release all my funds and I still dont understand why. Teller wanted to give me a new account telling me I have to pay money for a new card. I gave her my Acc number she checked and the funds were there but was only allowed to take R599. Is this banking better and living better?