TH
Tlale H

1 reviews | Active since Jun 2020

07 Jul 2020, 20:15

******* transaction through Capitec Bank

I am not encouraging any person to bank with Capitec bank, i was ****med R100 000 via the negligence of Capitec after being warned by Nedbank that the payment of R100 000 was paid to a suspicious account, their forensic agent alerted me by confirming that he is reversing the money but 3 days later the money was never reversed, i was told Nedbank froze the account, two stories are coming out from Capitec, right now this has compromised the education of my children. I took the case to the banking Ombuds its almost 2 months without any substantial records of their accountability. I'm considering involving twitter and the news papers, somebody has to take accountability.

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Replies (2)
Capitec Bank
Capitec Bank's reply08 Jul 2020, 08:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply10 Jul 2020, 21:08
Official
Good day

Feedback was provided.  The complaint is closed.

Kind regards
Capitec Bank