******* DIRECT DEBITS

I found out on my account that I had two direct debits, one for February and one for March that I did not know what it was for, and the reference just said Digicash and some random numbers and letters. It was for R99 each with R3.20 bank charges for each direct debit. When I contacted my bank - Capitec they told me they cant stop a direct debit, I have to call the people MYSELF even though this is unauthorised activity. Once I contacted Digicash, I then had to contact Chriskal marketing and find out how they got my details and where the supporting documents are to authorise this direct debit, they could not produce written confirmation of this. And yet Capitec can not do anything to stop this ******* activity, but they authorised the direct debit to come off my account!! Can anyone with my name and account number just order a direct debit?? Where is the mandate/ proof?? Since then no one from Capitec has gotten back to me regarding this!! I am shocked that this can be allowed to happen and the lack of action on Capitecs part - if you cant trust your bank?? Digicash didnt even have any docs for the debit order, they had to ask Chriskal to provide them, which they could not.