1 reviews | Active since Nov 2017
******* card transactions
I like capitec with its low charges and quick transfers between its own clients and other bank. My problem is that I do not feel that my money is safe with capitec. Banking with capitec is so easy they just let anyone transact on your account. They have allowed companies to process ******* online card transactions without the approval of account holders. This is a bank that has a remote that can easily be used to alert customers that there is a transaction that's about to be made on thier account. Then we will have control of whether we allow them or not.
Am I the only capitec customer who is unhappy with this type if transactions? I called capitec to reverse an ******* transaction on my account which the company agrees was wrong and I was told they will charge R70 and there's no guarantee I will get my money back. This tells me capitec agrees with this transactions as they make money from them. For me, this is the biggest **** by capitec and the banking institutions.
Almost forgot to mention that the turn around time when you dispute this transactions is 35 days. Imagine the inconvenience cause by the bank that prides itsself of convenient banking.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
