1 reviews | Active since Jun 2019
Ignored Disability Claim & Ongoing Account Issues – Urgent Action Needed
Dear Capitec Team / KPTEC,
I am extremely frustrated and disappointed with the lack of response from your team regarding my account issues. I submitted a disability insurance claim so that my account would be covered, yet I have received no acknowledgment or update. The end of the month is near, and my debit order is still scheduled, causing me unnecessary stress and worry.
Additionally, previous issues remain unresolved: 1. An unauthorized Adobe subscription was marked “resolved” without explanation, despite my attempts to update my contact number ***) both at a branch and via the app. 2. A water token purchase mistake was handled by a consultant who was rude, dismissive, and sarcastic, even after I clearly explained the error. No follow-up occurred.
This repeated dismissal of my concerns is unacceptable and adds significant emotional strain.
I urgently request: • Confirmation and update on my disability insurance claim, and that my debit order be paused until this is resolved. • Clear explanation of the Adobe subscription dispute outcome. • Investigation into the water token incident and the consultant’s conduct. • Updating my contact number to *** for all future correspondence.
If this is not addressed promptly, I will escalate to the FSCA to ensure proper intervention.
I am asking for urgent action so that I can have peace of mind and trust in your services.
Account Number: *** Cell: ***
Kind regards, M. Biyela
I would like to clarify that my primary concern has always included the issue with my contact number. The number you have on record (starting with 074) has been inactive and suspended for quite some time. I have repeatedly provided my active number ***) in all my communications, yet it seems this information has not been updated or used when trying to reach me.
I have also visited a branch in an attempt to update my contact details, but due to a system issue, the change could not be completed. Despite this, I have continuously informed Capitec that the number I am currently using is ***.
I would appreciate it if someone from Capitec could call me directly on my active number instead of asking me to call in again. I am genuinely tired of going in circles without any proper assistance or resolution.
Furthermore, if your team was unable to reach me once, it would have been reasonable to try again later in the day or even the following day, as I did not receive any missed calls from Capitec yesterday.
Please prioritize resolving this matter by contacting me directly on *** so that we can finally move forward.
Kind regards,
Makhosi Biyela
I would like to clarify that my primary concern has always included the issue with my contact number. The number you have on record (starting with 074) has been inactive and suspended for quite some time. I have repeatedly provided my active number ***) in all my communications, yet it seems this information has not been updated or used when trying to reach me.
I have also visited a branch in an attempt to update my contact details, but due to a system issue, the change could not be completed. Despite this, I have continuously informed Capitec that the number I am currently using is ***.
I would appreciate it if someone from Capitec could call me directly on my active number instead of asking me to call in again. I am genuinely tired of going in circles without any proper assistance or resolution.
Furthermore, if your team was unable to reach me once, it would have been reasonable to try again later in the day or even the following day, as I did not receive any missed calls from Capitec yesterday.
Please prioritize resolving this matter by contacting me directly on *** so that we can finally move forward.
Kind regards,
Makhosi Biyela