IGNORANCE TO LISTEN AND ASSIST

Capitec Banking is so nice to assist when you apply for a personal loan, but they do not listen to you when you are telling them about your requirements as client and do not even inform you all the details regarding the personal loan for e.g. what your interest rate will be, the amount pay back etc. When you go back and enquire and asked them for assistance, they come up with lots of excuses not to assist. My requirement was on the day of applying for the personal loan that my debit order must go off on the 1st of every month. They did not listen to my request and did not inform me of the debit order date. When I enquired after the first debit order that went off why they make up their own date for the debit to go off I been told that is when my salary is paid in lot of bull**** my salary get paid in on different dates. (This is an old saying from Capitec knowing it for some time). They want your bank statement to see your history and it shows all my debit orders is going off on the 1st of every month. Now they require a letter from my HR to state when my salary will be paid in, what bull****, I do not want my personal life info to be shared with my company to inquest a letter for Capitec to change the debit order date. I have a good credit score history and my bank statement show when all the debit orders are going off. Now Capitec wants to be difficult for no reason. I as a client come to you to get you to assist me by changing my debit order deduction date, now again the debit order went off and there is no money in my bank account, my salary do not get paid on the 25th of every month CAPITEC !!!!!!. You are causing me to have a bad credit scoring due to debit order going off with no salary is in the bank account and I have to pay extra banking fees because of your ignorance to listen to your client.