Ignorance

On the 21 August 2022 I went to Capitec with all the documents required to ask them to transfer the funds in my late father’s account to the late estate account and I phoned then after few days and I was told the late estate account does not accept the funds and I went to bank which is holding my late fathers estate account and fixed whatever that was blocking the transection. I then went to Capitec to inform them of them that the account it’s okay, since then I have been going to Capitec branch in Carnival mall and the gentleman by the name Bongani his been helping me and he’s very helpful. The problem is with the head office where they supposed to transfer funds to the late estate account. I have 4 different references that I got from Capitec all of them are being closed without communication and with all the required documents submitted and when I get to the bank I can see that the case was closed without checking if the documents where submitted or not and it shows that the guy who’s working on it is ********. Can I please get assistance on this matter