TS
Tashreeq S

1 reviews | Active since Oct 2018

11 Jul 2019, 14:49

If you want to trust your money in the hands of idiots, Capitecs your bank

biggest piece of **** bank ever and worst customer service! do not join as they are all to happy to give accounts in every direction and get new customers but have no idea how to service them. i was told that my debit order date cannot be changed to the 1st as my payment date for my company is the 30th. my debit order runs anywhere between the 27th to 29th every month. now that my salary is being paid to FNB which could delay reflection of payment im told i cannot change my date and unfortunately its my problem if the debit order rejects. this being told to me by two consultants and a "MANAGER" i was also told that cash payment method wont be possible only debit order but i pay FNB cash every month.

i have been trying to get this date sorted since June last year and each time i was told it is done. now today its impossible.

If you want to trust your money in the hands of idiots, Capitecs your bank

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Jul 2019, 09:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply13 Aug 2019, 11:01
Official
Hi Tashreeq S

Thank you for providing me with an opportunity to look into your matter.

As per telephone conversation, I trust your matter has been resolved. 

Should you have any further queries in this regard, you are more than welcome to contact us.

Regards
Capitec Bank