If you Refuse to change my Installment payment date will you reimburse me the Unpaid debit Fee charged by my bank ?

On the 27th Feb 2023 at 12:50 I called customer service letting them of the changes regarding my salary pay date . I advised that if the 25th fall on a weekend I get paid the next working day , I was advise this would be escalated so that the necessary changes can occur . I have been looking at my App and it still says the debit will go off on the 24th . Today I received an sms informing me that my installment will be collected earlier ? Why hasn't my payment date not changed and will Capitec reimburse the R150 returned debit fee my bank charges for the debit order that will bounce ?

I informed the bank of the changes yet no change has been made , please make arrangements for the R150 reimbur*****t as this will be caused by negligence in your customer service department