SJ
Samantha J

1 reviews | Active since May 2018

04 May 2018, 12:33

If you do international transfers dont use capitec forex

A salary transfer from Dubai was made the 26th by my employer ..so far its the 4th of may and i havent received my salary as yet.. The forex department dont aswer there phones... Ive sent multiple emails. And in the meantime my daughter us starving in south africa...

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Replies (2)
Capitec Bank
Capitec Bank's reply08 May 2018, 12:58
Official

Thank you for your post, we acknowledge receipt of your complaint.

We do however apologise for the delay in contacting you.

We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.

Thank you for your patience.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply14 May 2018, 10:15
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank