If I could give them less than a star, I would.

If I could give them less than a star, I would. I opened a business account (11/11/2020) that I could not even conduct one transaction from, due to an apparent fault on Mercantiles Internet Banking platform.

During 7 weeks, every dignitary from various departments of the bank (Mandy Mushi - Business banker, Cheyenne Beharie - Call Centre, Natasha Moodley - Internet Banking, Thabang Malinga - Call Centre & supposedly an IT team from India) called me from all corners of the bank on a daily basis asking me to complete the same set of steps as the day before, in order to solve my problem, for 7 WEEKS!!! AND WITH INTERACTION I'D REASSURED THAT MY PROBLEM WILL BE SOLVED BY THE END OF THE CALL.

After being summoned to the Head Office in Sandton TWICE, I truly realised that they had no idea what they were doing, they were playing trial & error with my entire business operations on the line. At a point, the RECEPTIONIST was called in, in order to provide me with this critical help that I needed.

There are no words to describe the level of incompetence & lack of responsibility from the company. The above daily struggle continued, until I reached a point of no return & decided to close the account.

There was no love lost, cause I had not got the opportunity to use this account (to my amazement they still had the audacity to debit my account with montly fees).

As if the above is not sufficient, after I gave the instruction to Mandy Mushi (Business Banker) to close the account, 10 days later I continued to receive statements from the bank indicating that my account is still open, to which I had to reissue the instruction & only then did she carry it out. I mean what incompetence! I did not even receive a call from Mercantiles retentions department/staff to attempt to mend this broken relationship; even though the cancellation document clearly indicated that I was dissatisfied with their service.

I therefore do not recommended Mercantile Bank to any business owner due to the following reaaons: -Clear incompetence in dealing with any problems related to the account -Lack of accountability & responsibility from the bank -No remorse or follow-up on whether client leaves or stays