If I could give no stars for a rating I would

I withdrew money from my easy equities account and I read that it takes 2-3 working days... Its been almost 2 weeks now and I wrote into easy equities but got told that it's Capitec who still needs to call me. I don't get any calls from capitec and I also don't understand why I need to receive a phone call first before I access my money especially since it's so much easier when I invested it. Am I being taken for a ride. Is easy equities just keeping my money so they can make a profit from it while I starve with my children. Can this in competency please be handled quickly. I wrote on hello Peter and Capitec rep**** saying they would get back to me in a day so please don't respond if you have no intention of actually helping. I just want my money. This is so unfair