SD
Someone D
1 reviews | Active since Jun 2011
12 Mar 2026, 11:40
If 0 Stars Were Possible, Capitec Would Deserve It – Still No Refund After 8 Days!
I am extremely disappointed with Capitec’s service. I informed them in advance that my cover needed to be cancelled because I was still covered for the month of March. They admitted they could not move my start date, yet they still went ahead and deducted money from my account on 3 March. These funds were sent to me by someone else for another urgent purpose, and now I’m stuck chasing Capitec for a refund that should never have been taken in the first place. It has been 8 days, and all I get from Capitec is robotic responses and zero real customer care. No urgency, no accountability, no solution. I’m tired of being sent in circles for something that is clearly their mistake. Capitec, release my refund NOW.
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Replies (2)SD
Someone D's updateReviewer Update
13 Mar 2026, 09:18If Negative Stars Were Allowed, Capitec Would Earn Them – Shockingly Poor Service and Yet Another Delay!
I am exhausted and disappointed with Capitec’s service.
I logged my refund request on 5 March, only to be told YESTERDAY that the request was never captured by the first agents I spoke to.
Agents Aaliyah, Lindelani and Shakeel did absolutely nothing on my profile, even though every one of them promised the issue was logged and “being processed”. I even provided Capitec with screenshots proving what was said to me.
Agents Aaliyah, Lindelani and Shakeel did absolutely nothing on my profile, even though every one of them promised the issue was logged and “being processed”. I even provided Capitec with screenshots proving what was said to me.
After escalating through social media, Nadene from Complaints contacted me and asked for evidence so she could expedite the refund within 48 hours. I provided ALL the evidence she requested.
Then suddenly, she tells me it will take another 5 days.
Another 5 days!? What was the point of this entire exercise?
Why ask for evidence “to speed things up” if the end result is yet another delay?
Another 5 days!? What was the point of this entire exercise?
Why ask for evidence “to speed things up” if the end result is yet another delay?
All 4 agents were wrong. The refund was never logged.
And now even the complaints department gives false promises.
And now even the complaints department gives false promises.
Meanwhile, Capitec took money they should NOT have taken in the first place — on 3 March — and I’m still sitting without the refund I urgently need.
Capitec, release my refund NOW. Stop wasting my time with excuses and delays caused by your own staff.
SD
Someone D's update13 Mar 2026, 09:18
Reviewer Update
If Negative Stars Were Allowed, Capitec Would Earn Them – Shockingly Poor Service and Yet Another Delay!
I am exhausted and disappointed with Capitec’s service.
I logged my refund request on 5 March, only to be told YESTERDAY that the request was never captured by the first agents I spoke to.
Agents Aaliyah, Lindelani and Shakeel did absolutely nothing on my profile, even though every one of them promised the issue was logged and “being processed”. I even provided Capitec with screenshots proving what was said to me.
Agents Aaliyah, Lindelani and Shakeel did absolutely nothing on my profile, even though every one of them promised the issue was logged and “being processed”. I even provided Capitec with screenshots proving what was said to me.
After escalating through social media, Nadene from Complaints contacted me and asked for evidence so she could expedite the refund within 48 hours. I provided ALL the evidence she requested.
Then suddenly, she tells me it will take another 5 days.
Another 5 days!? What was the point of this entire exercise?
Why ask for evidence “to speed things up” if the end result is yet another delay?
Another 5 days!? What was the point of this entire exercise?
Why ask for evidence “to speed things up” if the end result is yet another delay?
All 4 agents were wrong. The refund was never logged.
And now even the complaints department gives false promises.
And now even the complaints department gives false promises.
Meanwhile, Capitec took money they should NOT have taken in the first place — on 3 March — and I’m still sitting without the refund I urgently need.
Capitec, release my refund NOW. Stop wasting my time with excuses and delays caused by your own staff.
Capitec Bank's replyOfficial
13 Mar 2026, 14:13Hello SHARON
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank
Capitec Bank's reply13 Mar 2026, 14:13
Official
Hello SHARON
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank