TK
Thomas K

1 reviews | Active since Feb 2019

24 Jun 2020, 13:09

Idiotic bussines practice

So, my stupid bank (Capitec) contacted me trying to put me at ease. Due to the lockdown, I had no option but to contact Capitec because we did not receive salaries and obviously I could not pay the loans I have with them. They made the arrangement and now it looks as if I am unreliable because I can't pay my account. I spoke to a few people and it seems like the arrangements which were made were only applicable to me. The people I spoke to informed me that they received payment holidays and one was even offered a loan of R250 000 even though we are in the same boat. I'm not sure why this has been done but I suspect ******. I'm closing this stupid account and you can then do whatever makes you feel good.

Stupid poepols.

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 Jun 2020, 14:49
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
TK
Thomas K's update26 Jun 2020, 10:05
Reviewer Update
So now when I load airtime, you take my money and not load the airtime. Is this now your way of retaliating because I complained about your poor service? I want my airtime or my money back.