idence they need to see that was a mistake then I was told they cannot reverse the money until they can get hold f this person, This person’s phone is always off and CAPITEC BANK confirmed that he hasn’t been using his account in a while now, BUT STILL th

<p>i'm deeply sadden and disappointed to be called a CAPITEC BANK CLIENT.... they have the poorest customer service......Yesterday i made a tranfer using my cell phone bacnking,sending money to my other account onlky to realise that i entered an incorrect single number.i then rushed to the branch in Kaalfontain CAPITEC BANK to ask them to reverse my money i gave the proof of my mistake and they told me they can not reverse untill they get hold of this person BUT the phone of this person if off all the time and they dont make other means to track this person , i was told to wait for for 7 days and if they still cant get hold of him THEY WILL UNBLOCK THE MONEY TO HIM SO HE WILL GET MY MONEY EVEN AFTER I HAVE MADE THEM AWARE THAT IT WAS A MISTAKE, THEY SAY IF HE IS NOT FOUND BY THEN THE MONEY WILL BELONG TO HIM.... I WILL NOT HAVE A PLACE TO STAY BY THEN BEAUSE THIS IS MY RENT MONEY MY KIDS AND I WILL SLEEP AT THE STREETS TILL MY NEXT PAY DAY BECAUSE IM BANKING WITH A WRONG BANK CAPITEC BANK who told me that there is nothing they can do its there policy ......Policy over my money its a stupit policy they say they are the besy way to bank but after this im noving to a better bank that i as a customer will be protected.... i then went to CAPITEC BANK IN ISANDO branch and i was told to wait for 48 hours now its 48hour no longer 7 days ???? they atill can not help me they say i must open a case for what ???? because even this person does not know he has money ih his account coz they say he hasnt been using it for long lnow....BUT CAPITEC BANK CONFIRMED TO ME THAT IF THEY CANT FIND THIS PERSON VIA THE PHONE THEY WILL RELEASE MY MONEY TO HIM AND I WILL NO LONGER GET IT AND IF I WANT IT I MUST OPEN A CASE ?? OK AND SAY WHAT ??? </p>