ID book or No ID? Please decide!!!

Capitec bank does not require your ID document when you request a statement. After all the use your finger for verification. i was shocked when i went to get a statement and when i get to the Ranburg branch the lady tells me they cant help as they need to scan my ID. Like why didnt they sms me to tell me that they need that and wait till the day i go the branch to tell me that. the day i actutally need assistance. They send me sms's about new Capitec branches opening and even new trading hours, but they can't Sms to tell me that my ID book is needed to update or whatever thing they need it for????? Capitec this is one way of losing customers you need to look at that!!!!!!