TN
Tharage N

1 reviews | Active since Jun 2012

06 Nov 2016, 10:28

Ice age systems

<p>I called capitec to update my debit order date and I was told to go to the branch . Then this morning I went to the branch and the guys at the branch told they can't help me if I don't have prove that my salary date change and that prove have to be in a form of bank statement or pay slip . I told them I don't have either one of those things because I just changed jobs the only thing I got is my work contract since I will be getting my first salary on 28 November 2016. Capitec is going to debit my account on 20th and they won't be cash. Why can't I call and update just like any other banks with good service because I know you are going to call and tell me to go to the branch which is cost me time and money </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Nov 2016, 12:44
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,