I would not encourage other business to transact with Mercantile.

A company business account was opened in 17 November 2021. To date we have been unable to trade on the account due to the fact that we do not receive email or SMS notifications. We trade in prepaid electricity, data, and water. It is imperative that we receive the notifications in real time to load accordingly for our customers. After another month of no feedback, i have been told that the relationship manger has moved to another department. The level of service received is more that disappointing to say the least. I would not encourage other business to transact with Mercantile.