I wish they can handle things differently

I asked my friend to assist me send the money to my sister with her mobile app and I realized that I gave a wrong number the money went to someone else then we went to capitec and reported the matter they told us that they will investigate

I feel like capitec is unfair because I feel like they must give the money back but they told me that they need to contact the person first according to the popi act they not suppose to take the money they must first talk to her but then also I still feel like the popi act must look at all angles 1. Was this person expecting the money from the unknown? 2. Why the person is using the money that she doesn't know where it come from?, I need my money back they taking so long 3 working days passed but we not getting any response from them